Your real customers.
Your real problems.
Your staff. Under pressure.
Upload years of support tickets, call logs, reviews, and chat transcripts. Business Games turns them into AI-powered simulations — so your team trains on situations that actually happened to your business.
How it works
CSV exports, chat transcripts, review files, or paste a URL. Any format your business already has.
The engine reads your data and surfaces recurring situations — the difficult refund, the confused first-time buyer, the complaint that keeps coming back. You review and approve them.
Each approved pattern is converted into a live simulation. AI plays the customer. Your staff plays the rep. They're scored on how they handle it.
See skill profiles, decision patterns, and improvement across your whole team — individual and cohort level.
What your team trains on
Not generic case studies. Real situations reconstructed from your own data — played live against an AI that doesn't go easy on them.
"I ordered this as a birthday gift. It arrived broken, four days late, and your support ignored me twice. I'm disputing the charge right now."
AI plays the customer. Your rep has one shot to save the relationship. Judge scores tone, ownership, and outcome.
"Your guy left my bathroom half-tiled and hasn't shown up in three days. I have guests coming Friday and I'm calling my lawyer Monday."
AI escalates with every weak response. Your team learns when to apologise, when to commit, and when to stop talking.
"We've been on your platform eight months and we still can't get the integration working. My CEO is asking why we're paying for this."
AI plays an impatient decision-maker with churn on the table. Your rep is scored on whether they retain or lose the account.
"I left a review explaining exactly what went wrong and you responded with a copy-paste. That made it worse. Now I'm posting on Reddit."
AI has already gone public. Your team practices damage control under reputational pressure — scored on speed and credibility.
Not ready to upload your data yet?
Try the free preview. Pick your industry, face a live crisis, and see how the AI judges your decisions — before committing anything.